Support Staff Training


NCASFAA is offering a single day drive-in training event for financial aid support staff. The training will occur regionally in order to accommodate people from across the state and is designed for front-desk staff and other support positions. This training will provide you with skills you can take back to your office to assist you with your job immediately.

The training will be offered on the following dates at these locations:

College Foundation, Inc. – Raleigh, NC – October 31st

Wayne Community College – Goldsboro, NC – November 2nd

Asheville-Buncombe Technical Community College – Asheville, NC – November 4th

Each day will begin with sign in at 9:30 and end at a reasonable time for participants to drive home. The anticipated agenda will take us from 10am until 3pm. Lunch will be provided to all participants.

Registration is $25 but you receive a free membership in NCASFAA just for participating. Once you are a member of NCASFAA not only do you get the opportunity to attend this training, but many others as well. You also gain access to a statewide network of people that can assist you with all problems related to financial aid. If you are already a member of NCASFAA, then the training is free.

Presentation Title Description
Difficult Conversations: Managing Conflict and Providing Customer Service Learning how to provide excellent customer service and also manage those tough situations we all encounter.
Financial Aid 101 Financial Aid basics from the ground up. What is the FAFSA? What types of aid are there? FERPA, say what? We’ll discuss all these topics to give you the foundation you need.
Self-Regulation and Intra-Office Communications Self-regulation is ability to keep your emotions and impulses in check and think before acting. We’ll discuss how to be self-regulated and how this can relate to communication within your office and communicating with co-workers.
Time Management: Tips for Staying Organized Time management and staying organized are key in our daily work lives. We’ll discuss why this matters and tips for staying organized.

NCASFAA Training Webinar - Resolving ISIR Comment Codes and C Codes
October 18, 2016
2:00 pm to 3:00 pm
You may dial in 10 minutes before the start time

-- Register Now --

Join us for a webinar reviewing ISIR issues and C codes. We will take a look at various examples and discuss resolutions.

Once you have registered you will receive a separate email with the call in information.

FERPA Webinar Handouts
September 15, 2016

Additional FERPA Guidance (docx)
Examples of FERPA Forms (pdf)
FERPA Notes (pdf)
FERPA Presentation (pdf)

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